Frequently Asked Questions :
1. Why I bought 8GB USB, but the computer show it is about 7.4GB?
1KB=1000Bit, 1MB = 1000KB, 1G = 1000MB
1KB=1024Bit, 1MB = 1024KB, 1GB = 1024MB
That is why there are some differences between display capacity and nominal capacity of flash memory product. And different factories will produce different capacity USB flash drives. So it is normal to has little capacity deviation! So it is normal to has little capacity deviation! So it is normal to has little capacity deviation!
8GB = approximately 7.4GB-7.6GB
16GB = approximately 14GB-15GB
32GB = approximately 28GB-30GB
64GB = approximately 58GB-60GB
*Please note that: Our USB flash drive is the real capacity,you can use the H2text to text it.H2text is the most authoritative testing software in the world.
2. Why the device is not recognized?
Normally, when you connect USB drives to the computer, it will installs the driver automatically. If your USB flash drive is not recognized, please turn off the firewall and antivirus software of your computer and try again. If it still can not work,please contact us, we will help you solve this problem.
Tips for Usage :
1. When you use your USB flash drive, it is better to copy your files to the computer than operate your files in USB flash drive directly.
2. Please do not remove your USB flash drive when it is being used otherwise your data may loss.
3. After using USB flash drive, it is better to remove it as soon as possible. That will helps to extend its storage lifetime.
4. Please do not format your USB flash drive frequently, otherwise the USB will be demaged easily.
Brand Story :
“LEIZHAN” company is located at Hua Qiang Bei Shenzhen China, the center of Electronic world.”LEIZHAN” devotes to provide both high quality and competitive price to all customers all around the world. Including OTG USB Sticks, Metal USB flash drives,Wooden USB pen drives,Plastic USB flash disk,Silicone USB pen drives and Crystal USB flash drives,etc. We provide more than 200 kinds of USB flash drives with capacity 4GB 8GB 16GB 32GB 64GB such as cute animals USB sticks,cartoon USB minisions, metal pen drives sticks and so on. We can help customers to print or emboss logo if they want. We have excellent team, they will try them best to solve all your problems. We are trusted by many buyers from all over the world! Have a nice shopping on our store!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us: